General FAQS


I’m part of the trade.

We offer trade members special pricing on all of our products. Feel free to reach out to us to inquire about trade pricing. And don’t forget to join our Designer Insiders’ list while you’re at it! Read more about how we work with the trade here.

I want samples!

We are happy to provide up to 10 of our 20” x 26” sized samples at no cost and with free shipping. Simply shoot us an email with your selections or place the sample order directly through our site. Samples are printed on demand and shipped out within about a week of receiving the request.

I’m a material girl.

Us too. We have two substrates to choose from!

OG Smooth Matte

This material is a PVC-Free option that is Type II, Class A, and commercial grade. The material has the same durability as vinyl while being eco-friendly and produces a more vibrant print.

Raw Texture

This material is textured and feels more organic, adding dimension and refinement to the overall wallpaper experience. It lends well to a sophisticated, but natural, aesthetic!

Both materials contain no vinyl, phthalates, heavy metals or harmful chemicals. And our ink is GreenGuard certified! Because climate change - it’s real, honey.

Can we take this party to the bath room? It’s humid in there.

Yes! Our Smooth Matte substrate is breathable, making it ideal for humid areas. The material’s water permeability reduces the chance for mold and mildew to grow between the paper and wall. We highly recommend using ROMAN ECO-988 primer and ROMAN ECO-888 adhesive as these products are specifically made for use in areas with high humidity.

We want more. Can I add on to our wall after install?

Yes, but we don’t recommend it. Please keep in mind that our paper lots change frequently and we cannot guarantee an exact color match if additional rolls or panels are ordered at a later date. Make sure every wall you intend to cover is included in your measurements before placing your order!

How do I know what product is best for me?

Looking for something absolutely custom? Check out our Made to Measure Murals.

In the market for something quicker, more affordable and available to order right this moment? See our fancy Quick Ship Repeating Murals!

Wanting that tried and true, classic wallpaper sold by the roll? Visit our Quick Ship Wallpaper collections!


Need your wallpaper sooner? Contact Us before placing your order!

Product Line FAQs

  • What is the MTM Mural Process?

    We like to say it’s as easy as Dream It, Design It, Install It. Download our Made to Measure Visual Process for all the details!

    How do I measure for a MTM Mural?
    Measure the width and height of each wall you intend to cover, including the location and dimensions of every door, window, and built-in. Please see our Measurement Guide with details on how to measure your space, and feel free to reach out to us for support!

    How wide are your MTM Mural panels?

    Murals are printed in 53” wide panels that need to be installed ‘mural-style’, or as a straight across match in a specific sequence. The panels have a 2” overlap that needs to be double-cut to get a seamless look.

    Do you account for overage, or should I?

    A few inches of overage are added to the overall width of the mural and to the bottom of each panel to trim to fit on site. No need to worry about overage on your side.

    Can I customize the color of my MTM Mural?

    Abso-fkg-lutely. We live for custom projects, and custom color is a complimentary part of our design process. Just shoot us the Benjamin Moore, Sherwin Williams or Dunn Edwards paint colors you have in mind and we’ll take a look! We can also coordinate to receive fabric swatches and tile samples sent to our studio for color matching. You will receive a printed strike off for color approval before the mural panels are printed.

    What’s your return policy for MTM Murals?

    We take deep care to collaborate with each client and tailor each order to their requests. The design process involves thorough discussion of specific wall dimensions, color specifications, and final client approval. Due to our commitment to high customization and quality of all of our products, items cannot be returned or exchanged. However, any items that are received damaged will be promptly replaced.

  • What is the QS Mural Process?

    It’s basically measure it, order it, install it! Download our Repeating Mural Visual Process for all the details!

    What makes QS Murals different from Made to Measure Murals?

    Our Quick Ship Repeating Murals are pre-designed, where the scale and layout will not change from order to order. The murals are set up in a series of panels to create the entire design, and have been engineered to intentionally repeat. This is opposed to our Made to Measure Murals, where the design is completely tailored to your unique space and never repeats. Our Quick Ship Murals are a quicker, more affordable option for when you’re looking for a little less custom and a faster turnaround.

    What makes QS Murals different from your Quick Ship Wallpaper?

    Our Quick Ship Repeating Murals are comprised of a series of panels that make up one design. This can range from 4 from 8 panels before repeating, with a match between the first and last panels. This is opposed to our Quick Ship Wallpapers, where a design repeats again and again within each panel of the paper. Our Quick Ship Wallpaper is most similar to what people understand to be traditional wallpaper.

    How do the panel groupings work?

    You can order however many panels you need of any Quick Ship Repeating Mural - the design is engineered to repeat and there are no minimums to order!

    How do I measure for a Quick Ship Repeating Mural?

    1. Combine the width of every wall you plan to cover + 6" for overage.

    2. Divide that number by 51 (panel width minus 2” overlap)

    3. Round up to the nearest whole number. For example, if the total wall width + overage = 300”, then 300/51 = 5.8 —> 6 panels.

    All Quick Ship Repeating Murals come in 10’ and 12’ heights, and some are available at 15’ heights as well.

    Refer to our Measurement Guide for help, or contact us and we’ll be happy to calculate for you.

    Can I customize the color of my Quick Ship Repeating Mural?

    We charge a $500 design fee to customize any of our Quick Ship Repeating Mural designs. This allows us to color match your paint swatch and ship a sample for your approval. If the color is approved, then we will send an invoice for the cost of the mural and schedule it to print.

    What’s your return policy for Quick Ship Repeating Murals?

    Because our Quick Ship Repeating Murals are printed to order, we are unable to accept returns. We are happy to send a sample of the design out to you for review prior to placing an order so you can make absolutely sure it’s the design for you.

  • How do I measure for a Quick Ship Wallpaper pattern I’d like to purchase by the roll?

    1. Combine the width of every wall you plan to cover + 6" for overage.

    2. Divide that number by the width of the roll - this can be found in the description in the online shop listing.

    3. Round up to the nearest whole number.

    For example, if the total wall width + overage = 300”, then 300/53 = 5.6 —> 6 panels.

    Refer to our Measurement Guide for help, or contact us and we’ll be happy to calculate for you.

    Can I customize the color of my Quick Ship Wallpaper?

    We charge a $250 design fee to customize any of our QS Wallpaper designs. This allows us to color match your paint swatch and ship a sample for your approval. If the color is approved, then we will send an invoice for the cost of the rolls and schedule them to print.

    What’s your return policy for Quick Ship Wallpaper?

    Because our QS Wallpapers are printed to order, we are unable to accept returns. We are happy to send a sample of the design out to you for review prior to placing an order so you can make absolutely sure it’s the design for you.

Don’t see your question?

Please reach out to us! We are happy to help!